Terms and Conditions of Sale

MAD Ventura S.L. — Vit2go Last updated: [04-09-2026]

Please read these Terms and Conditions ("Terms," "Agreement") carefully before using www.vit2go.nl or www.vit2go.net(together, the "Site") or ordering products through either of them. The Site is operated by MAD Ventura S.L. ("MAD Ventura," "we," "us," "our"). By browsing the Site, creating an account, or placing an order, you ("you," "the customer") agree to be bound by this Agreement.

Note: this single Terms of Service is written to cover both storefronts. Publish it identically on vit2go.nl and vit2go.net rather than maintaining two separate versions, otherwise you're back to the two-conflicting-documents problem this whole exercise was fixing.

1. Who We Are

MAD Ventura S.L. Calle de Ferraz, 28, Local — La Guarida Creativa Debod 28008 Madrid, Spain VAT No.: ESB87476511 Email: info@vit2go.net Represented by: Joschka Kupich

Full company registration details are published in our Legal Notice.

2. Orders and Contract Formation

Placing an order on the Site is an offer to buy the product(s) in your cart. No contract exists between you and MAD Ventura until we send you an order confirmation email accepting your order; we may decline or cancel an order for reasons including stock unavailability, pricing errors, or suspected fraud, in which case you will be refunded in full.

You confirm that all information you provide when ordering is accurate and that you are at least 18 years old or otherwise have the legal capacity to enter into this contract.

3. Prices and Payment

All prices on the Site are shown in EUR and include applicable VAT unless stated otherwise at checkout. Delivery costs, where they apply, are shown separately before you confirm your order. We reserve the right to correct pricing errors before an order is confirmed.

Payment is processed through the payment methods offered at checkout. We do not store your full payment card details.

4. Delivery

Estimated delivery times are shown at checkout and on our Shipping Policy page. Risk in the goods passes to you on delivery. Unless we agree a different date with you, we will deliver within 30 days of your order being confirmed. If we miss that deadline, you may give us a reasonable additional period; if we still fail to deliver, you may cancel the order and we will refund you in full without undue delay. If a delivery is significantly delayed, contact us and we will agree a new delivery date or, where appropriate, offer a refund.

5. Your Right to Withdraw (14-Day Cooling-Off Period)

As a consumer buying at a distance, you have a legal right to withdraw from your order within 14 days, without giving any reason.

The withdrawal period runs from the day you, or someone you nominate, receives the goods. You may also withdraw at any time between placing your order and receiving it.

To exercise this right, tell us clearly — by email to info@vit2go.net or via our Contact page — that you wish to withdraw. A clear statement is enough; you don't have to use a particular form.

Once you have told us you are withdrawing, you have a further 14 days to send the goods back to us.

Your refund. We will reimburse all payments received from you, including the standard delivery cost of the original order (excluding any extra cost where you chose a non-standard delivery option). We will do this without undue delay and within 14 days of being informed of your decision to withdraw. We may withhold the refund until we have received the goods back, or until you provide evidence that you have sent them, whichever is earlier.

Return costs. You are responsible for the direct cost of returning the goods, unless we tell you otherwise or the goods arrived damaged, faulty, or incorrect.

Condition of returned goods. You are free to examine the products as you would in a shop. You are only liable for any reduction in their value resulting from handling beyond what is necessary to establish their nature, characteristics and functioning, and we may deduct such an amount from your refund.

Exception for sealed, hygiene-sensitive goods. Our sachets are sealed for reasons of health protection and hygiene. Where the seal on an individual sachet has been broken after delivery, the right of withdrawal no longer applies to that sachet, in line with Article 16(e) of Directive 2011/83/EU. Opening the outer packaging to inspect your order does not affect your right of withdrawal.

6. Statutory Legal Guarantee

Goods you buy from us are guaranteed to conform to the contract for a minimum of 2 years from delivery, as required under EU law (Directive (EU) 2019/771) and Spanish/Dutch implementing legislation. If a product is faulty or not as described, you are entitled to repair, replacement, a price reduction, or (in appropriate cases) a refund, free of charge. This statutory guarantee exists independently of, and is not limited by, anything else in these Terms.

Nothing in these Terms excludes or limits this statutory guarantee, or any other consumer right that cannot be excluded under the law of your country of residence.

7. Intellectual Property

The Site and its original content, features, and functionality are owned by MAD Ventura S.L. and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from the Site's content without our written permission.

8. Links to Other Sites

The Site may contain links to third-party sites that MAD Ventura does not own or control. We are not responsible for the content, privacy practices, or terms of any third-party site, and we recommend you review their own policies before using them.

9. Limitation of Liability

To the extent permitted by law, our liability to you is limited to loss that was a reasonably foreseeable consequence of our breach at the time your contract was formed. Nothing in these Terms excludes or limits our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• your statutory legal guarantee rights (Section 6); or
• any other liability that cannot lawfully be excluded or limited.

We provide the Site on an "as available" basis and do not guarantee it will be uninterrupted or error-free, but this does not affect your statutory rights as a consumer.

10. Account Termination

We may suspend or terminate your access to the Site if you breach these Terms or misuse the Site (for example, fraudulent orders). This does not affect any order already confirmed or your statutory rights.

11. Complaints and Dispute Resolution

If you have a complaint, please contact us first at info@vit2go.net so we can try to resolve it directly. If we cannot resolve your complaint together, you may be able to refer the dispute to a consumer dispute resolution body in your country of residence, or contact the European Consumer Centre in your country. You may also bring proceedings in the courts of your country of residence.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of Spain. If you are a consumer resident in the EU, this does not deprive you of the protection of any mandatory consumer-protection provisions of the law of your country of habitual residence, which continue to apply alongside this clause.

13. Changes to These Terms

We may update these Terms from time to time; the version in force is the one published on the Site at the time you place your order. Material changes will be dated at the top of this page.

14. Contact Us

Questions about these Terms: info@vit2go.net or via our Contact page.